UI UX Research
Web + App Development
Cyber Security

Revolutionizing Maybanks Credit Application Process: From Manual Drudgery to Automated Efficiency

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Client
Maybank
Services
  • UI UX Research
  • Web + App Development
  • Cyber Security
Date
2024

Deep Dive into Maybank AA+

Maybank's credit application process has bid farewell to the tedious days of manual data gathering and calculations using a multitude of word processing and spreadsheet programs. The AA+ automation system has ushered in a new era of streamlined efficiency, propelling the credit application/proposal process into a realm of swiftness, organization, and seamless integration with Octopus, another important system within Maybank's business landscape.
Challenge

Octopus: The Seamless Gateway to Credit Disbursement

Bid farewell to manual bottlenecks and embrace the streamlined efficiency of Octopus, the system that seamlessly guides finalized credit applications from the AA+ to the pinnacle of disbursement. Octopus meticulously orchestrates every step, ensuring a smooth and error-free journey of encompassing MPK (Credit Disbursement Memorandum) submission, document verification and approval, customer facility verification and approval, credit commitment note generation, and culminating in disbursement approval.

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Approach

Octopus: Advancing Loan Acceptance Beyond AA+

Building upon the robust foundation of Maybank AA+, Octopus emerges as the next-generation web application designed to revolutionize the loan acceptance process. Tasked with creating a seamless integration for multiple user roles, we have successfully navigated this complex challenge. Octopus modernizes the design and streamlines the workflow without compromising on effectiveness, ensuring that every step—from initial application to final approval—maintains the integrity of Maybank's business processes. By meticulously managing role-specific tasks, document verification, and approval workflows, Octopus ensures a smooth, efficient, and error-free journey towards loan acceptance.

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The Challenge

Bridging the Gap Between Diverse Requirements with Unified Design

This project lies in its vast scope, encompassing a multitude of AA+ and Octopus requirements, each catering to diverse roles with unique tasks and demands. Despite this complexity, the design achieves inclusivity, ensuring consistency with existing design systems while effectively addressing the specific needs of each role.

achievements

Streamlining phases and roles in the loan automation process of Maybank.

Multi-Role Solution
Multi-Role Solution

Simplify a complex process between each roles for smoother operations

Automation System
Automation System

Loan Automation System involving multiple phases and several user roles

Enhanced User Experience
Enhanced User Experience

Revamped the loan application process with a modern and intuitive design.

Increased Efficiency
Increased Efficiency

Revamped the loan application process with a modern and intuitive design.

Seamless Integration
Seamless Integration

Ensured seamless integration with existing systems to maintain consistency and integrity.