Help Center

LET'S MAKE IT HAPPENS

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Do you have any questions about our services and products? We’re here to help! Here are some common questions that customers usually ask. Please check out FAQs below to find the answers. 

Or get in touch with us through social media like Instagram or LinkedIn.

ADDRESS

Wisma Staco 7th Floor
Jl Casablanca Raya Kav.18 Menteng Dalam, Tebet
South Jakarta, Indonesia - 12870

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Frequently Asked Questions

Digital Services

  • Can you develop ecommerce websites and mobile apps?
    Yes, we can. Our development team has the best resources to handle any project complexity and various requirements.
  • How much does it cost to develop ecommerce?
    The cost will vary depending on your needs. As complexity increases, so does the price tag for these projects
  • How long does it take to develop ecommerce?
    It will vary based on the features and technologies you want for your project. A basic ecommerce app with very simple design may only require 3 months while more advanced projects could take up to 1 year or more.

  • How long does it take to develop a website?
    It depends on the difficulty level of the project. For example, if you’re looking at developing a simple website such as a company profile website, then we would say about 6 – 8 weeks will suffice.
  • How much does it cost to develop a website?
    We set prices based on the complexity of your project and its additional features. As a general rule, the costs of building your website are broken down into 2 categories: design/development fees (which cover everything from programming to designing work) and hosting. This includes not only space on the servers, but also access for domain registration and email services too. Please get in touch with us for more information!
  • Do you provide a support service?
    We do. We will help carry out training on the use of the website, revision according to your needs and other assistance processes (fixing errors or bugs) as per agreements in contracts letter.

  • How much does it cost to develop a mobile app?
    It depends on the features and resources that are required, as well as what kind of application you’re looking for. We can work with any type or requirement so long as we have all necessary information at hand!
  • How long does it take to develop a mobile app?
    It depends on the features and technologies you wish to implement on your apps. The more advanced an application is, the higher its development duration will be.

  • How do we optimize your website for search engine rankings?
    We’ll conduct a site audit and fix any technical problems that stand in the way. Afterward, we can start to optimize your site for better rankings.
  • How long does SEO take to start working?
    Search engine optimization is a long-term investment. It’s hard to say exactly because there are so many different variables involved. However, according to our experience, it might take up to 6 months of consistent work for a website to rank in a search engine.
  • How much does it cost to do SEO?
    The price will vary depending on the difficulty level of your keyword. Selection and research into keywords are important factors when doing SEO for a website.
  • Is there a 100% successful SEO optimization guarantee?
    The answer is no. There are many factors that go into the effectiveness of an optimized website, and even Google himself says “no one can guarantee” (source). But we will carry out best practices that increase your website’s chance of ranking in search results.

  • What paid advertisement services do you offer?
    We can help with paid advertising campaigns for all social media and search engine platforms, such as Facebook, Instagram, TikTok, LinkedIn, Google, etc. Please contact us for another kind of paid advertisement you wish to implement into your business.
  • How does paid social media advertising work?
    Paid social media advertising cost is often accrued on a pay-per-click (PPC) basis. So, you pay only for the traffic that is delivered to your website from the advertisement.
  • How does a search engine advertising campaign work?
    First, we select several keywords related to your business. Then we write advertisements based on those keywords, so it can reach potential customers when they’re looking up information on search engines like Google. You will be charged each time someone clicks on one of these advertisements. This method is known as Cost per Click (CPC)

  • What social media platforms do you work with?
    We work on Facebook, Instagram, LinkedIn, and Twitter
  • Will social media work for my business?
    Yes, but it will take time and patience. It is important to understand that social networks are not one-size fits all platforms. Each platform has its own rules which you must follow in order for the campaign to properly function as intended.
  • Do I have to grant you access to my social media accounts?
    Yes, we require access to your accounts in order for us to properly do our duties.
  • Do I need to be on all of the social media networks?
    No. Several social media platforms are better suited with certain kinds of businesses. We’ll figure out which networks are ideal for you!

  • How can content marketing work for my business?
    High quality content marketing can help you grow your brand awareness and generate website traffic. As more people know about you, they will likely purchase from you, because their needs were met by what was offered on your site.
  • What kinds of content marketing services do you provide?
    We provide a variety of content marketing services, including blog post writing, article writing, SEO content writing, and more.

  • What kind of email marketing services do you offer?
    We offer email marketing strategy and campaign creation

Digital Products

  • Is Cuan ready to use, or does it have to be developed from scratch?
    Cuan is a ready-to-use system that is continuously being improved by our development team. But it can also be customized according to the unique needs for each client.
  • Is Cuan accessible from a mobile or tablet platform?
    Yes, but for best results we recommend accessing it through the desktop.
  • What support will I get when subscribing to Cuan?
    We provide a variety of support for you. You will get help with installation or operation, as well as access to user manuals and training sessions from our experienced technicians if needed!

  • Is AgileStar ready to use, or does it have to be developed from scratch?
    AgileStar is a ready-to-use system that is continuously being improved by our development team. But it can also be customized according to the unique needs for each client.
  • Is AgileStar accessible from a mobile or tablet platform?
    Yes, but for best results we recommend accessing it through the desktop.
  • What support will I get when subscribing to AgileStar?
    We provide a variety of support for you. You will get help with installation or operation, as well as access to user manuals and training sessions from our experienced technicians if needed!

Ready to Take Your Business to The Next Level?

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