Maybank M2U Mobile Apps Enhancement
- Category Apps Design And Development
- Client Maybank
- Start Date July 2020
- Handover May 2021
Maybank Indonesia is one of the leading private banks in Indonesia which is part of the Malayan Banking Berhad (Maybank) group, one of the largest financial service provider groups in ASEAN. Previously, under its previous name, PT Bank Internasional Indonesia Tbk (BII), which was established on May 15, 1959, Maybank obtained a license as a foreign exchange bank in 1988 and listed its shares as a public company on the Jakarta and Surabaya Stock Exchanges in 1989.
Until now, Maybank Indonesia has a total of 361 branches including Sharia branches spread across Indonesia and Maybank also has overseas branches, namely in Mumbai, India. In addition, Maybank customers are connected to more than 20,000 ATMs belonging to the ATM PRIMA, ATM BERSAMA, ALTO, CIRRUS networks, and are also connected to 3,500 Maybank ATMs spread across Singapore, Malaysia and Brunei.
- + Apps And Design Development
Challenge & Solution
Maybank's expanding global banking network demands top-tier customer service. Furthermore, the era of digitalization has spurred Maybank to transition from conventional to digital services. This transformation involves creating a digital ecosystem, particularly a Mobile App, to shift traditional branch transactions into the digital realm while optimizing operational costs. To address these challenges, we propose the development of a comprehensive Digital ecosystem, centered around a Mobile App to serve Maybank's diverse needs. Our "M2U Mobile App" offers an All-in-One banking solution, allowing customers to perform every banking task with ease. This includes account creation, customer data updates, and card replacements, along with cardless cash withdrawals, simplifying banking processes. The "M2U Mobile App" not only accelerates data recording and management but also reduces the risk of human error. By integrating all Maybank services, it bridges the gap between conventional and digital banking, providing a holistic solution to the company's evolving needs and challenges.
- Results Increasing New Customers through M2U Apps
- Reducing Service Queue in branch offices
- Time Efficieny In data processing & reporting work
- Cost Efficieny various activities is covered by 1 apps